If you are a current customer you should already have received an update email directly from us – if you have not received an email and would like us to include you on our re-opening updates please email directly to firstname.lastname@example.org
UPDATE 21 June 2020
We hope you are all as well as can be in these times – we are well aware from the many messages and calls over the past 3 months that we’ve all had very different experiences of the lockdown.
We’re being optimistic that we’ll be able to re-open sometime soon, and during the past 3 months we’ve been working really hard to get the Applied Pilates exercise studio and the Osteolates treatment clinic ready for the new ways of working.
We have been cleaning, re-organising and re-painting, and most importantly we have had our detailed Covid-19 risk assessment completed by a Microbiologist. Currently we are implementing many changes to the way we’ll do things in future, to make sure risks are reduced, so that everyone who is able to attend can feel as safe as possible.
We will be updating you on our Covid-19 Secure environment once we get the green light from the government. We do appreciate that not everyone will be able to come back straight away, but rest assured we are doing everything we can to ensure that you can feel as secure as possible if and when you decide to return.
Finally, we would like to say a massive thank you for the very many messages of support and encouragement that we’ve received during this challenging period, we’ve been so touched by your kindness and thoughtfulness. We so appreciate the wonderful community we’ve all built together over the past years and we hope that we can all have many more years working together to keep us all moving and able to do the things we want or love to do.
With our best wishes to you and yours, Teejay and Susan
Update on status of Standing Orders and Block Payments
Any credits on your account remain, ready to be used when sessions resume.
Standing Orders: monthly payments are paused during lockdown and can recommence for the month that we re-open. If you have overpaid beyond March, your payments are secure and we will discuss with you on return the options of a payment holiday or to use those payments for additional sessions.
Block Payments: any sessions that remained unused when lockdown commenced are secure and will still be valid to use on your return.